Refund policy
Last updated: 31 October 2026
Payments for CaptionQA are processed by Paddle, our Merchant of Record. Paddle handles billing inquiries and refund requests.
How to request a refund
Contact Paddle using the link below. Have the email address used at checkout and your receipt or transaction number ready so your payment can be located. Describe the payment you would like reviewed.
Refund requests and your rights
You may request a refund within 14 days of purchase. Requests are assessed under Paddle’s refund policy and applicable consumer law; approval is not automatic. Your statutory rights are unaffected.
Canceling a subscription
To stop renewal, open Billing in your CaptionQA dashboard and select Manage billing, or use the portal link in your Paddle receipt. For cancellation at the end of a billing period, paid access continues until that period ends, then your workspace returns to Free. Cancellation does not itself refund an earlier payment; submit a refund request separately.